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Need A Helping Hand?

Regardless of your situation, enduring personal hardship can be challenging. We have provided a list of contacts and resources to help you in times of need. 

Please note: Some resources listed below are not associated with Bayview. There may be additional resources available outside of this site. 

Experiencing a natural disaster can leave you facing numerous challenges. However, as your mortgage servicer, we are here to help make mortgage-related matters easier for you and your family.

How Bayview Can Help

For questions or concerns about insurance, please call the following Hurricane Insurance Hotline: 1-888-203-4635. Our live agents are available Mon – Fri from 8 AM to 8 PM ET. Automated assistance is available 24/7.

For payment issues and questions, call us at 1-800-457-5105 Mon – Fri 8 AM to 9 PM ET.

Submitting Lender-Placed Claims (Borrowers on LPI)

If you’ve experienced any damage, our lender-placed claim representatives are available 24/7 to assist you with the claims process. Reach out to us using any of the following:

Submitting Loss Draft Claims

Contact and speak to our Insurance Department using one of these options:

  • Phone: 1-877-926-1123 Mon – Fri from 8:30 AM to 6 PM ET
  • Fax: 248-269-5526
  • Mail:
    Bayview Loan Servicing, LLC
    Loss Draft Department
    5225 Crooks Road
    Troy, MI 48098-2823

Other Resources

Fannie Mae

FEMA

  • Click here to visit their website for full access to their natural disaster resources, or see the current list of disasters by clicking here.
  • For other disaster-caused expenses including medical and dental, child care, funeral and burial, essential household items, moving and storage, vehicle, and some clean-up items click here.

American Red Cross

  • For information and locations that provide meals, beds, clothing, shelter, financial aid, and other necessary items, click here.

Hope Now

  • For information and education on natural disasters for homeowners click here.

For tips on preparing for a natural disaster visit www.ready.gov.

United Way

The United Way is determined to help people with basic needs such as food, clothing, shelter, and safety.

Visit Their Website

Find Local Assistance

Click below and use your zip code to find help near your area. You can tailor your search to specific needs by clicking “Advanced Search” after answering the initial questions.


Click here to \.

HUD-Approved Counseling

HUD is confident that Bayview will make every attempt possible to assist you. If you would like to discuss your situation with a third party, please call a HUD-approved counseling agency toll free at 800.569.4287 or contact HUD’s National Servicing Center.

Federal Assistance

Local Assistance