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Hardship Information

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Overview Hardship FAQs Hardship Process Common Options for Avoiding Foreclosure
Bayview's Customer Relations Department Is Here to Help You

The sooner you contact us, the faster we can work together to get your account back on track.

1.800.771.0299
Mon-Fri: 8am-12 midnight (ET)
Saturday: 8am-5pm (ET)
Sunday: Closed

Am I Eligible for a Home Affordable Modification Program (HAMP)?

Take a short online questionnaire to learn if you may qualify for a loan modification and make your monthly mortgage payments more affordable.

View Online Questionnaire

Learn more about HAMP
Common Reasons for Financial Hardship
  • Unemployment
  • Divorce
  • Death of a family member
  • Disability or Illness
Please contact us toll free:
Bayview Loan Counseling
1.800.771.0299

HUD certified counseling agency
1.800.569.4287

Resources for New York Homeowners
Approved Counseling Agencies

Resources for Washington State Homeowners
Find a Housing Counselor

Resources for Texas Homeowners
Texas Consumer Complaint/Recovery Fund Notice

Are You Having Trouble Affording
Your Mortgage Payment?
You Have Options.

Speaking with a Customer Relations Representative today can
help you avoid default and preserve your credit.
Call 1.800.771.0299  After hours? Click here
Are You Having Trouble Affording
Your Mortgage Payment?
You Have Options.

Your Asset Manager can
help you avoid foreclosure and preserve your credit.
Call   After hours? Click here

Calling Is Your Most Important Step
Whether you've already missed a payment or are anticipating difficulty in the near future, speaking with a loan counselor today is the most important step in protecting your investment. Your Bayview Loan Counselor is empowered to quickly implement solutions to help you avoid default and preserve your
credit standing.

You Have Options
Realistic and flexible options are available to Bayview Servicing Clients who are having hardship challenges. Once we've learned your situation, we will work with you to help you keep your property and your mortgage in good standing.


Click on options below for more information

Hardship FAQs

If I have financial problems, can Bayview Loan Servicing help?
If I find that I will not be able to make my payment on time, should I tell you?
Will calling you hurt my credit or start the foreclosure process?
When should I complete a Hardship Form?

Hardship Process

Documentation Required for Workout Assistance

Click here to submit your Financial Hardship Information

Bayview is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Call our Customer Relations department at 1-800-771-0299 to learn more about your foreclosure avoidance options.
To get started now on choosing the right path for you, please click here.
It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

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