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Natural Disaster Relief

Bayview's Loan Counseling Department Is Here to Help You

The sooner you contact us, the faster we can work together to get your account back on track.

1.800.771.0299
Mon-Fri: 8am-9pm (ET)

Common Reasons for Financial Hardship
  • Unemployment
  • Divorce
  • Death of a family member
  • Disability or Illness
Please contact us toll free:
Loan Counseling Department
1.800.771.0299

Hardest Hit Fund (HHF) Participating HHF States

Housing Counselor Information
1.800.569.4287

Resources for North Carolina Homeowners
North Carolina Foreclosure Prevention Fund

Resources for New York Homeowners
Approved Counseling Agencies New York

Resources for Washington State Homeowners
Approved Counseling Agencies Washington

Resources for Texas Homeowners
Approved Counseling Agencies Texas

Resources for Chicago Homeowners
Neighborhood Housing Services Chicago

Resources for South Florida Homeowners
Neighborhood Housing Services South Florida


Managing Your Mortgage After a Natural Disaster
After experiencing a natural disaster, you may be left with many challenges in getting your home up and running again. As your mortgage servicer, Bayview is here to make mortgage-related matters easier for you and your family.

Useful Natural Disaster Information

( English | Español )

North Carolina - Hurricane Florence Mortgage Info

How Bayview Can Help You

Submitting Lender-Placed Insurance Claims

Submitting Loss Draft Claims

Local Assistance

Helpful Resources


How Bayview Can Help You
For inquiries about insurance after a hurricane - please call the following Hurricane Insurance Hotline: 1.888.203.4635. Our live agents are available Monday - Friday 8 am to 8 pm ET. For automated assistance we are available 24/7.

For all payment issues and questions after a natural disaster - let us know your situation by calling 1.800.771.0299 Monday - Friday 8 am to 9 pm ET.

Submitting Lender-Placed Claims (Borrowers on LPI)
If you have lender-placed insurance and have experienced damage, our lender-placed claim representatives are available 24/7 to assist with the claims process. To initiate, select one of the following options:
Submitting Loss Drafts Claims
Contact our Insurance Department with one of the below options:
  • Phone: Call 877.926.1123 Monday - Friday from 8:30 am - 6 pm ET
  • Fax: 248.269.5526
  • Claims Address:
    Bayview Loan Servicing, LLC
    Attn: Loss Draft Department
    5225 Crooks Road
    Troy, MI 48098-2823

Local Assistance
Use your zip code to find help near you. After you answer the initial quick questions, click ‘Advanced Search’ and choose ‘Disaster Relief Services,’ and any other options that are relevant to your needs.
Click here to find local help.

Helpful Resources
For our customers who were affected by the recent natural disasters, here are additional resources that may help you during this challenging time.

  • Government Assistance
  • HUD-approved Counseling
    • HUD is confident that Bayview will make every attempt possible to assist you. But if you would like to discuss your situation with a third party, please call a HUD-approved counseling agency toll free at 800.569.4287 or contact HUD's National Servicing Center.

    Call our Loan Conseling department at 1.800.771.0299 to learn about foreclosure avoidance options.

    Loss mitigation options may have costs associated with them that you may be responsible for after completion of loss mitigation. Examples of these costs include title searches, appraisals and valuations. The costs may vary depending on the loan information, geographic area, etc. Please contact us for information on costs that may be associated with your loss mitigation evaluation.
    It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
    religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
    The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

    Bayview Loan Servicing, LLC, is a debt collector. Any information obtained will be used for that purpose. To the extent that your obligation has been discharged or is subject to an automatic stay in bankruptcy this notice is for information purposes only and does not constitute a demand of payment or any attempt to collect such obligation.

    Mortgage Scam Alert: Beware of home loan rescue scams. Facing the possibility of not being able to make your mortgage payments is an unsettling time. Unfortunately, con artists often attempt to take advantage of vulnerable homeowners and may try deceptive scams where they pretend to represent Bayview Loan Servicing, LLC ("Bayview") and allege to have your best interest in mind. You should know that loss mitigation options and counseling do not require fees when working directly with Bayview or a HUD approved housing counselor. For your protection, if you are unsure if the person communicating with you about a modification or other deferment agreement or requiring you to make payments is from Bayview or a legitimate counseling resource, please contact the Customer Relations Department at 1.800.457.5105 or at customerservice@bayviewloanservicing and tell us about your situation.

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